Services
Setup & support for missed-call follow-up
RingRelay helps independent auto repair shops respond to customers who call but don't reach anyone. Here's what's included in our service.
Missed-call text-back setup
We set up a system that can send a timely text to a caller when your shop misses their call, where appropriately configured and permitted. The goal is to start a conversation so you can respond to potential customers.
- Configuring missed-call follow-up for your shop
- A follow-up text that invites the caller to reply
- Explaining how to use the system day to day
Related follow-up automations
Beyond the initial text-back, we can help set up related customer follow-up automations where appropriate for your shop — so you have practical ways to stay in touch with customers.
- Follow-up messages for customer inquiries
- Help understanding what automations fit your shop
- Setup guidance for the tools you'll use
Configuration & walkthrough
We configure the system and walk you through how it works, so you understand what happens when a call is missed and how to continue the conversation.
- End-to-end setup handled for you
- A clear walkthrough of how the system behaves
- Help understanding the rules that apply to messaging
Ongoing support
If you have questions about how the system is working, we're here to help you understand it and make adjustments where appropriate.
- Help understanding your follow-up activity
- Support when you have questions about the setup
- Guidance on using the system appropriately
We describe our service honestly. We don't guarantee that every missed lead is recovered, that revenue will increase by a specific amount, or that the system will work in every situation. Messaging availability depends on the configuration, permissions, and the rules that apply to you. The service above is what we set up and support — features not listed here aren't included unless we confirm them with you.
What this service is
RingRelay is a setup-and-support service for missed-call follow-up. We help you get a timely text-back and related follow-up automations in place — and we explain how to use them. The conversations that follow are yours to handle as you see fit.
Included
- • Missed-call text-back setup
- • Related follow-up automations
- • Configuration & walkthrough
- • Ongoing support
Not included
- • Guarantees on lead recovery or revenue
- • Handling the conversations for you
- • Marketing services beyond follow-up